Quality of education
Students play a key role in our quality work.
Your feedback makes our education better
Quality work at Humak is based on continuous improvement: we systematically plan, implement, evaluate and develop our activities. You play an important role in this.
You can give feedback on your courses and in student surveys during your studies and after graduation. You can share development ideas, good practices and shortcomings you have noticed at any time through the Have your say at Humak feedback channel, anonymously if you wish. We use your feedback to develop our education and services. You will also receive feedback yourself during your studies.
Humak has extensive and active student representation. As a student representative, you can directly influence how Humak develops.
The image below shows how the quality of education is monitored and developed from the student’s perspective.
- Our activities are based on Humak’s strategy, vision, mission and values. Objectives are derived from the strategy and the agreement with the Ministry of Education and Culture, and they are specified annually in the operating and financial plan.
- The aim of quality work is to ensure the quality of education, RDI and business activities in order to strengthen national and international impact.
- The quality and operations management system is based on the continuous improvement cycle (PDCA model): plan, do, check and act.
- Quality work is promoted through an open and participatory development culture that encourages experimentation and renewal.
- Quality management is part of every Humak employee’s daily work.
The President, CEO is responsible for the operations of the entire university of applied sciences and their quality. The President, CEO is supported in quality work by the by the head of strategy, who is responsible for coordinating and developing the quality and operations management system as a whole, together with the Executive Team and the Quality and Resource planning Committee.
At Humak, quality and operations management is coordinated by the Quality and Resource Planning Committee, whose tasks are to:
- coordinate Humak’s quality work and operations management
- develop the quality, feedback and evaluation system as well as operations management
- prepare guidelines related to quality work and operations management
- support the management and strategy work of the university of applied sciences from the perspective of quality work and operations management.
The committee also includes student representatives.
Higher education institutions are required by law (Universities of Applied Sciences Act 932/2014) to take part in external evaluation of all their activities. Humak passed the audit conducted by the Finnish Education Evaluation Centre (FINEEC) in 2024. The audit shows that our activities and quality system meet both national and European criteria for quality assurance in higher education. The quality label awarded by FINEEC is valid until 4 October 2030, and Humak is listed in the register of audited higher education institutions.
The 2024 audit was carried out in accordance with FINEEC’s Audit manual for higher education institutions 2019–2024. It evaluated the procedures used to maintain and develop the quality of education, research, development and innovation (RDI), and societal engagement and impact.
Audits help students, staff and stakeholders identify the strengths, good practices and areas for development of a higher education institution. This lays the foundation for continuous improvement. Higher education institutions in Finland have been audited since 2005.
Students play a significant role in the audit. The 2024 audit included student workshops attended by 36 students from Humak’s different fields. In the workshops, students discussed, among other things, their opportunities to participate in developing the institution’s activities. By taking part in the audit, you can influence your study experience and the quality of student services.